Public offer

1.1. Products - bakery and confectionery products, desserts, semi-finished products and other products of the Supplier, presented in the catalog on the website dc-bakery.kz and/or in the WhatsApp catalog.

1.2. Website - the Supplier’s Internet resource at dc-bakery.kz.

1.3. Order - a request issued by the Buyer for the supply of Products indicating the names, quantities and conditions of receipt.

1.4. Acceptance - full and unconditional acceptance by the Buyer of the terms of this Offer in accordance with section 3.

2.1. The Supplier undertakes to transfer into ownership of the Buyer the Products under confirmed Orders, and the Buyer undertakes to accept and pay for the Products under the terms of this Offer.

2.2. The name, range, quantity and price of Products are determined in each Order and confirmed by the Supplier.

3.1. Acceptance of this Offer is the Buyer placing an Order on the Site or through the WhatsApp catalog and/or payment for the Products. From the moment of acceptance, the agreement is considered concluded on the terms of the Offer and has the force of a written agreement.

3.2. By accepting the Offer, the Buyer confirms that he has read and agrees with its terms and the Supplier's Privacy Policy.

3.3. The Supplier has the right to change the terms of the Offer at any time; The current edition is posted on the Site. The version in force at the time of placing the relevant Order is applied to the relations between the Parties.

4.1. The Buyer places an Order via the Website or the WhatsApp catalog, indicating the names and quantity of Products and the delivery/collection details.

4.2. The order is considered accepted for execution after it is confirmed by the Supplier’s manager (on the Website, via WhatsApp or in another agreed way).

4.3. The Supplier has the right to refuse to confirm the Order or offer its adjustment (availability of Products, minimum quantity, production and delivery times).

5.1. Prices for Products are indicated on the Site and/or in the invoice issued for payment and are valid at the time of confirmation of the Order.

5.2. Payment is made in one of the following ways: (a) by bank card on the Site (Internet acquiring); (b) on an invoice for payment by bank transfer.

5.3. Invoices are paid to the Supplier’s bank account matching the Product category: (a) confectionery, bakery products and desserts — to the “Bakery” account; (b) semi-finished products — to the “Semi-finished products facility” account. Account details are in section 17.

5.4. Prices are indicated in tenge. The Supplier is not a value added tax (VAT) payer; sales of Products are not subject to VAT.

5.5. Payment for the Products is made on consignment terms for a period of 7 (seven) calendar days from the date of shipment. Upon expiration of the consignment period the goods are deemed sold and are subject to payment in full by the Buyer regardless of whether they have been sold to the end consumer; failure to sell the goods is not grounds for non-payment. The Products are shipped upon confirmation of the Order and irrespective of payment.

5.6. If the Buyer has a debt (Products not paid upon expiration of the consignment period), the Supplier has the right to unilaterally and without prior notice suspend deliveries, not accept new Orders until the debt is fully repaid, or accept them only on the terms of advance payment by bank card.

5.7. The payment obligation is considered fulfilled from the moment the funds are received into the Supplier's account.

6.1. The Supplier has the right to run marketing promotions and grant bonuses (including additional products “as a gift”, discounts, special terms), setting their conditions at its own discretion.

6.2. The conditions of each promotion (period, list and quantity of Products, mechanics and restrictions) are published by the Supplier on the Site and/or in the catalog and are an integral part of this Offer for the period of the corresponding promotion. Example of mechanics: when ordering a certain number of units of Products, the Buyer is provided with one or more additional units of Products as a gift.

6.3. The Supplier has the right to unilaterally introduce, change, suspend or terminate any promotions early, limit the number of participants and the number of bonus products by posting information on the Site, without paying any compensation to the Buyer.

6.4. Bonus (gift) products and discounts provided are not subject to exchange, return or replacement with monetary compensation. Bonus (gift) products are subject to the same acceptance conditions and quality requirements as the main Products.

6.5. Unless otherwise expressly stated in the terms of the promotion, promotions and discounts cannot be combined with each other. Placing an Order as part of the promotion means the Buyer agrees with its terms.

6.6. The ongoing promotions are not a public promise of a reward, a public competition or a lottery; Bonuses are provided within the framework of the execution of this agreement.

7.1. The method of receiving the Products (delivery or pickup), delivery times and costs are agreed upon by the Parties upon confirmation of the Order.

7.2. The minimum amount of one Order is 15,000 (fifteen thousand) tenge. For an Order worth less than 15,000 tenge, the Supplier has the right to set an additional delivery fee in the amount of 1,500 to 3,000 tenge at its discretion. When ordering an amount not less than the minimum, delivery is free.

7.3. Delivery/transfer of Products is carried out within the time limits agreed upon by the Parties upon confirmation of the Order.

7.4. Ownership and risk of accidental loss or damage to the Products passes to the Buyer upon delivery of the Products to the Buyer or his authorized representative.

8.1. The product is a perishable food product. The Buyer is obliged to check the quantity and quality of the Products immediately at the time of acceptance.

8.2. Claims regarding quantity (shortages) and obvious defects in quality are made at the time of acceptance and are recorded in an act or a note in the accompanying document. After signing the delivery note, claims regarding quantity and quality are not accepted.

8.3. The Buyer’s signing of the delivery note confirms the fact of delivery of the Products, the conformity of their quantity and quality and the absence of claims from the Buyer.

9.1. Returns of Products are not permitted, except in cases of manufacturing defects confirmed by the Supplier.

9.2. If a shortage or manufacturing defect is identified at the time of acceptance, the Supplier, in agreement with the Buyer, replaces the Products, additionally delivers them, or returns their cost.

9.3. Damage to the Products, violation of storage conditions or terms due to the Buyer's fault are not grounds for returning or replacing the Products and are paid by the Buyer in full.

9.4. Refunds for an Order paid by bank card are made to the same bank card within the period established by the rules of the payment system and the acquiring bank, usually up to 10 (ten) business days from the date of approval of the return.

9.5. Contacts for complaints: e-mail info@dc-bakery.kz, tel. +7 747 727 2650, +7 747 694 0766.

10.1. The Supplier undertakes to transfer Products of proper quality in accordance with confirmed Orders and legal requirements.

10.2. The Buyer undertakes to promptly accept and pay for the Products, ensure proper acceptance conditions and provide reliable data when placing an Order.

10.3. The Buyer warrants that he is acting as a legal entity or individual entrepreneur and is purchasing the Products for business purposes and not for personal (consumer) use.

11.1. For failure to fulfill or improper fulfillment of obligations, the Parties are liable in accordance with the legislation of the Republic of Kazakhstan and this Offer.

11.2. For late payment, the Buyer pays the Supplier a penalty in the amount of 1% (one percent) of the amount of the overdue debt for each calendar day of delay, without limiting the maximum amount. A penalty is charged for each day of delay until the date of full repayment of the debt, confirmed by the act of reconciliation of mutual settlements.

11.3. Payment of the penalty does not relieve the Buyer from fulfilling the payment obligation.

11.4. If the Buyer violates the terms of payment, the Supplier has the right to terminate cooperation (execution of the contract) unilaterally.

11.5. The Supplier is not responsible for improper storage of the Products by the Buyer after their transfer, as well as for the sale of Products whose shelf life has expired due to the Buyer’s fault.

12.1. The Parties are released from liability for failure to fulfill obligations if it is caused by force majeure circumstances (natural disasters, accidents, epidemics, acts and restrictions of government authorities, interruptions in power supply, communications and payment systems and other events beyond the reasonable control of the Parties).

12.2. The Party for which the impossibility of performance has arisen is obliged to notify the other Party within 10 (ten) calendar days from the occurrence of such circumstances. The presence and duration of the circumstances are confirmed by a document from the authorized body (including a certificate from the National Chamber of Entrepreneurs / Chamber of Commerce and Industry of the Republic of Kazakhstan).

12.3. If force majeure circumstances last more than 30 (thirty) calendar days, either Party has the right to refuse unfulfilled obligations by notifying the other Party in writing, without applying any penalties.

13.1. By accepting the Offer, the Buyer (his representative) consents to the collection and processing of personal data for the purpose of fulfilling the contract in accordance with the legislation of the Republic of Kazakhstan on personal data and their protection.

13.2. The procedure for processing and protecting personal data is set out in the Privacy Policy posted on the Site.

13.3. Bank card data is not collected or stored by the Supplier; payment by card is carried out on the side of the acquiring bank (payment provider).

14.1. The offer comes into force from the moment it is posted on the Site and is valid until its withdrawal by the Supplier.

14.2. An agreement concluded by acceptance is valid until the Parties fully fulfill their obligations under confirmed Orders.

15.1. The law of the Republic of Kazakhstan applies to this Offer and the relations of the Parties.

15.2. Disputes that are not resolved through negotiations are subject to consideration in court at the location of the Supplier - in the Bostandyk district of Almaty.

16.1. Images of Products on the Site are for illustrative purposes only and may differ slightly from the actual appearance of the Products.

16.2. The Supplier has the right to change the range, prices and conditions without individual prior notice; changes apply to Orders placed after they are published on the Site.

16.3. The Parties reconcile mutual settlements (reconciliation report) no more than once a week.

16.4. Notifications are considered proper if sent to the contact details specified by the Parties when placing the Order (e-mail, phone, WhatsApp).

16.5. The Buyer has no right to assign rights and transfer obligations under the contract to third parties without the written consent of the Supplier.

16.6. Recognition of a separate provision of the Offer as invalid does not entail the invalidity of its remaining provisions.

16.7. This Offer takes precedence over oral agreements and represents the entire agreement of the Parties with respect to its subject matter.